FAQs

1. Orders & Checkout

Q: How do I place an order?
A: Simply browse our products, add desired items to your cart, then go to checkout. Follow the prompts to enter shipping, billing, and payment information. You’ll receive an order confirmation via email once done.

Q: Can I modify or cancel my order after placing it?
A: We try to process orders quickly. If your order hasn’t yet been shipped, we may be able to modify or cancel it — contact us as soon as possible with your order number. Once shipped, we can’t cancel, but you can request a return (see Returns & Refunds section).

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, etc.), UPI / net banking (if supported), and other local payment methods depending on your country.

Q: Is it safe to enter my payment information?
A: Yes, we use secure, encrypted connections (SSL/TLS). We do not store full credit card details on our servers.

2. Shipping & Delivery

Q: Where do you ship?
A: We currently ship to (list countries/regions you serve). If your country is not on the list, contact us and we’ll see if we can arrange it.

Q: What are your shipping costs and delivery times?
A: Shipping cost depends on your location and order weight/size. In India, typical delivery time is 3–7 business days after dispatch. International shipping takes 7–20 business days, depending on destination and customs.

Q: How will I know when my order ships?
A: Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number (if applicable) so you can monitor its status.

Q: What if my package is delayed or lost?
A: Delays may happen due to customs, local postal services, or other unforeseen issues. If your tracking shows no movement for a long time, please contact us. If confirmed lost, we’ll work with the courier to resolve or provide a replacement/refund.

3. Returns, Exchanges & Refunds

Q: What is your return / exchange policy?
A: We accept returns and exchanges within X days (e.g. 14 or 30 days) from the delivery date. To be eligible, items must be unused, in original packaging, and with tags intact.

Q: How do I initiate a return or exchange?
A: Contact our support via email or use the “Returns” form on the site. Provide your order number, reason for return/exchange, and photos if relevant. Once approved, send the item back to us (you may bear the return shipping cost, unless the issue is our fault).

Q: When will I receive my refund?
A: After we receive and inspect the returned item, we’ll process your refund within 3–5 business days. The refund will be applied to your original payment method. Note: depending on your bank or card issuer, it may take additional days to reflect in your account.

Q: What about items damaged or faulty on arrival?
A: If you receive a damaged or defective item, contact us immediately (within 48 hours of delivery) with photos. We’ll arrange for replacement or full refund, including return shipping if needed.

4. Products & Availability

Q: Are all items on the site always in stock?
A: We strive to keep inventory updated. However, sometimes high demand or supply chain issues cause stockouts. If an item is out of stock after you place an order, we’ll inform you and offer alternatives or a full refund.

Q: Can I pre-order items not yet released?
A: In some cases, yes. Pre-orders will be clearly marked. The product page will specify the expected ship date. If there’s a delay, we’ll update you.

Q: How do I know what size or variant to choose?
A: Each product page has size / variant charts and instructions. If you’re unsure, feel free to contact us. We’ll happily help you choose the best fit.

5. Account & Customer Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account gives you access to order history, faster checkout, and ability to manage returns more easily.

Q: How do I contact customer support?
A: You can reach us via:

We typically respond within 24–48 hours on business days.

6. Other Questions & Policies

Q: Do you offer discounts, coupon codes or promotions?
A: Yes — from time to time we run promotions, seasonal offers, and coupon codes. Sign up for our newsletter to stay updated.

Q: How do you protect my privacy and data?
A: We respect your privacy. Personal data is handled securely under our Privacy Policy. We do not sell your information to third parties.

Q: Do you offer wholesale or bulk ordering?
A: Yes, for qualified business / bulk buyers. Contact us with details (items, quantities, location) and we’ll provide a special quote.

Q: Can I suggest a new product / custom design?
A: Absolutely! If you have ideas or custom design requests, drop us a message. We may be able to accommodate or collaborate.

7. Didn’t find what you were looking for?

If your question isn’t listed here or your situation is unique, please reach out to us via support@wozolo.com or through the Contact Us page. We’re here to help!

Tips for Implementing This FAQ Page on Shopify

  • Organize the questions into sections (e.g. Orders, Shipping, Returns, Products, Account) so users can jump to what they need.
  • Use accordion / collapsible panels so the page doesn’t feel overwhelming.
  • Add a search bar (if many FAQs) so users can quickly find relevant terms.
  • Place a “Still have questions? Contact us” link or button at the bottom or in each section.
  • Keep it up to date — whenever your policy or practices change, reflect them here.